1. UrbanDine: Integrating Inventory and Order Systems using Odoo ERP

• Company Overview: UrbanDine is an organization in the restaurant industry that focuses on the American joint and has outlets in six cities in the United States of America. Some of the core issues that the company faced included mass implementation regarding minimal or no proper management on the inventory and delivering satisfactory customer service in all of their branches.
• Challenges: Lack of real-time tracking inconvenienced UrbanDine resulting in constant shortages of basic inventory ingredients. The central idea of coordinating between the kitchens and front of house staff was also missing resulting in delay in order turnaround.
• Odoo ERP Implementation: The services UrbanDine implemented included POS from Odoo, Inventory Management, and Restaurant. The POS module helped to organise the order and prepare them in the quickest way possible, while the Inventory module enabled the tracking of the usage of some of the ingredients in real time and placing of orders automatically.
• Results: The restaurant chain was able to minimize stockout by 40%, further shorten order processing times by 30% and enhance its customer satisfaction. It also improved general organizational effectiveness throughout all six operational sites.
•  Key Features: Through Odoo POS and Inventory modules UrbanDine was able to track orders and control the expendables’ supply at the same time.

2. SpiceBite: Improving Customer Experience – How Odoo POS and CRM can help

• Company Overview: SpiceBite is the well-established Indian fine dining restaurant catering to the increasing number of clients. They wished to have one that would complement their efforts in gaining more business and at the same time make their business operational processes much more effective.
• Challenges: From the case, it was evident that SpiceBite did not have an integrated system to manage customer preferences and reservation and reward system. Les restrictions ci-dessus ont nuis à leur capacité à proposer des services personnalisés.
• Odoo ERP Implementation : In its implementation with SpiceBite, Odoo’s POS, CRM, and Loyalty Program were linked into a single system. It definitely helped the management of the restaurant to keep tabs of what the customers preferred, made reservation and order taking easier and was able to facilitate rewarding of regular customers.
• Results: Some benefits SpiceBite gained were customer retention was increased by 25%, the number of reservations received were more accurate by 35% and new promotions to previous customers were useful. The CRM module also contributed to strengthening of the customer experience module.
• Key Features : Pointer, To have the ability to identify the customers both online and face to face remained the dream of SpiceBite which was realized by the POS and CRM modules in Odoo.

3. GreenGarden Café: Managing multiple locations using Odoo ERP

• Company Overview: GreenGarden Café is a vegan restaurant chain running three outlets in three large cities. They required a common system for controlling all operations from various outlets and improve the quality and standard of the foods served.
• Challenges: The issues that have been identified include shortages of ingredients,(rosette) employee scheduling, and uniformity of reporting to branches. Lack of control also caused the dissimilarities in operations and services delivered to customers.
• Odoo ERP Implementation: In this article, being written by the implementation team of the GreenGarden Café, it is mentioned that the adopted Odoo’s solutions included Restaurant, Inventory, and HR modules to enable efficient inventory management, scheduling of employees, and to create homogeneity in all the branches.
• Results: Food wastage was cut by 20%, effectiveness of staff scheduling increased, and standardization of branches was achieved. The centralized reporting also facilitated a condition where management could base its decisions on facts.
• Key Features: By using Odoo’s Restaurant and HR modules, GreenGarden Café ensured operational stability and increase of productivity in different outlets.

References:

1. UrbanDine Case Study – Available at Odoo Restaurant Solutions
2. – SpiceBite Case Study – [cached] – Available at Odoo CRM and POS Success Stories
3. Organisation Chart GreenGarden Café Case Study – Download from Odoo Multi-Location Solutions