Odoo ERP in Ecommerce

Platform

Shopify

Industry

E-Commerce

Country

United Kingdom

Odoo ERP in an ERP system that has various feathers in the ecommerce industry like order management, inventory tracking, and good customer service. Included below are case studies of several successful ecommerce implementations using Odoo.
 

1. ShopEase: Enhancing Order Management and Customer Service through Odoo ERP

  •  Company Overview : ShopEase is an ecommerce company that specializes in electronics and home appliances in North American region. This they attributed to the need for a central order processing system coupled with a way of tracking customer interactions.
  • Challenges : The issues that emerged within the firm include long order completion time and poor customer service. They required an ERP system to manage orders and to better monitor customer inquiries.
  • Odoo ERP Implementation: ShopEase incorporated Inventory and Sales and Customer Relationship Management Solutions from Odoo. In this case it assisted in order processing, inventory control, and minimize the handling of customer support inquiries.
  • Results: Some of the benefits for ShopEase were: Order handling time was decreased by 35%, customer support response time is decreased by 20% and customer satisfaction has increased. The system also ensured that the company stocks where well controlled and updated as appropriate.
  • Key Features : Both, Odoo’s inventory and CRM application helped in ShopEase to sort the order and deal with the customers effectively.

 2. StyleZone: Improving Customer Interaction and Stock Identifications

  • Company Overview: While StyleZone is a fashion-specific ecommerce business for consumers from across the world. The company had to find a more effective solution to handle a vast number of orders to attract and interact with clients via marketing promotions.
  • Challenges: The main problems that StyleZone experienced include the difficulties arising from handling large order volume in season and marketing to the customers.
  • Odoo ERP Implementation: StyleZone was able to adopt Odoo’s Inventory, Sales, and Marketing Automation categories. Other advantages included enhanced order management, updated stock, and targeted marketing messages resulting from customer activities.
  • Results: The e-commerce arm called StyleZone that has been implemented witnessed gains of 40% in order fulfilment velocity, 30% better stock accuracy and 25% more customer interactions from directional campaigns.
  • Key Features: Marketing Automation and Sales modules offered by Odoo allowed StyleZone to handle large amounts of orders, and retain customers.
 

 3. QuickBuy: Enhancing the Shipping and Fulfillment Process with Odoo ERP

  • Company Overview: QuickBuy for instance is an online trading company dealing with gadgets’ products. The company requires computerized platform that can address its logistics issue such as shipping, order fulfilment and management of stocks.
  • Challenges: The problem of high shipping time and order processing time led to customer dissatisfaction rates as evidenced in QuickBuy. They required a solution that would allow them to include their shipping partners and track things better.
  • Odoo ERP Implementation: QuickBuy deployed Odoo Inventory, Shipping and Sales applications. it aided in the management of order and delivery of products, enable integration with the shipping service providers and track orders in real-time.
  • Results: In addition, QuickBuy minimized its shipping delay time by 25%, enhance the order tracking system, and increase overall customer satisfaction. It also provided the ability to support third parties logistic providers for a smoother operation of the chain.
  • Key Features : With the help of these modules in Odoo – Shipping and Inventory, QuickBuy was able to
maximise order picking efficiency for the customers and enhance the consumers’ level of satisfaction.

References:

  1. ShopEase Case Study – Available at Odoo Ecommerce Solutions
  2. stylezone case study – available at odoo marketing automation stories
  3. Making of QuickBuy – Case Study of Odoo shipping and Inventory stories