1. FixItNow Maintenance: Improve work orders, and Client Relations

• Company Overview: FixItNow Maintenance of FixItNow is specialist in residential and commercial maintenance services in United Kingdom. They required an organized means of tracking work orders, clients, and service contracts respectively.
• Challenges: The following challenges were notable; Managing many client service requests, scheduling works order, and monitoring contracts in progress. The manual system of scheduling the employees’ tasks was problematic; this means that deadlines were not met most of the time as shown below.
• Odoo ERP Implementation: At FixItNow, Odoo’s Project, CRM, and Field Service were adopted. It was designed to control work order that means it is also capable of scheduling the work orders and updating field technicians in real time condition and contract management.
• Results: Scheduling errors were cut by 30% while the response time to service requests was reduced by 25% while customer satisfaction was enhanced. The system also enabled better monitoring of the service contracts that had been issued out.
• Key Features: With the help of Odoo two modules Field Service, and CRM FixItNow was able to enhance customer support and organize work orders.

2. ProServ: Co-ordination of Field Technicians and Contracts for Odoo ERP

• Company Overview: ProServ is a commercial maintenance company in Europe with focus on heating ventilation and air conditioning systems. They required a method to organize their team of field technicians, and the state of maintenance contracts.
• Challenges: ProServ’s major challenges referred to difficulties in monitoring availability of the field technicians, their schedules, as well as lack of possibility to control the timely renewals of contracts. The manual method put the company in a wrong place; the organization lost track of contract renewals and several opportunities.
• Odoo ERP Implementation: The Odoo’s Field Service, Project, and Contract were implemented by ProServ. It assisted in the allocation of field technician resources, identification of contract renewal dates and monitoring of maintenance completion.
• Results: Field technician productivity at ProServ was boosted by 35% while on-time service delivery was done by 40% besides tracking of contract renewals that stand at 100%. The system also played role in enhancing the customer satisfaction due to the real time status update of service requests.
• Key Features: As a result, Odoo’s Field Service and Contract modules helped ProServ to maximize its field services productivity or manage its contracts efficiently.

3. CleanFix: Increasing Order Accuracy and Maintaining Equipment Tracking

• Company Overview: CleanFix is a Canada based cleaning and janitorial services company that works to provide cleaning solutions to the clients. They required an integrated solution to control inventory of cleaning equipment used and schedule their maintenance.
• Challenges: Some of the major problems, at least for CleanFix was an inability to track their equipment or properly manage maintenance.

• Odoo ERP Implementation: CleanFix deployed the Inventory, Maintenance, and Project modules of Odoo. The system made provision for tracking cleaning equipment, equipment maintenance, and the automation of the replenishment process.
• Results: CleanFix reduced the equipments’ time out of order by 25% ,reduced inventory error by 30% and maintained all equipments used for cleaning. The feature that allowed automation of inventory replenishment also supported elimination of time spend in services delays.
• Key Features: Maintenance and inventory modules of Odoo helped CleanFix to track their equipment and supplies at their workplace.

References:

1. WebbingFrom the case of FixItNow – accessed at Odoo Field Service Solutions
2. ProServ Case Study – Logistics – Extended & Referenced – Sources at Odoo Contract and Project Stories
3. CleanFix Case Study – Not available at Odoo Maintenance and Inventory Solutions